Scheduling & Attendance

All sessions must be scheduled at least 24 hours in advance.
Students are expected to arrive on time and prepared.
If a student arrives late, the session will still end at the scheduled time.
Tutors will remain available for 15 minutes after the scheduled start time. After 15 minutes, the student will be considered absent.

One-on-One Cancellations & Rescheduling

Cancellations and requests to reschedule one-on-one lessons must be made at least 48 hours in advance to avoid being charged.
One-on-one sessions canceled with less than 48 hours’ notice will be billed in full.
Illnesses and emergencies are exceptions to the 48-hour cancellation policy and will be handled on a case-by-case basis.
One-on-one sessions may be rescheduled subject to tutor availability. If a student reschedules more than four sessions, the regularly scheduled time slot will be reevaluated to determine whether it remains a good fit.

Group Class Absences

Group classes cannot be canceled or rescheduled for individual students.
If a student is unable to attend a scheduled group class, a class recording will be available for the student to watch.
Missed group classes are not eligible for make-up sessions or refunds.

Payment & Billing

Payment is billed according to the initial enrollment agreement. Most group classes are billed by semester with installment options available, while some group classes and one-on-one lessons are offered on a pay-as-you-go basis.
A payment method (credit card, ACH, or scholarship funds) must be reserved in the Marketplace prior to the lesson.
For weekly or monthly payment arrangements, payments more than 7 days past due will be considered late and will incur a $20 late fee per invoice.
Late payments may result in a pause of tutoring services until the balance is cleared.

Make-Up Sessions

One-on-one sessions missed due to illness or emergencies may be made up within two weeks, pending tutor availability.
Prepaid one-on-one sessions are non-refundable but may be transferred to another family member within the same household, with the exception of scholarship funds. Scholarship funds are non-transferable.

Student Conduct

We expect students to be respectful, engaged, and cooperative during sessions.
Disruptive or disrespectful behavior may result in termination of services.
For our online classes, only students should be visible on screen during instructional time. A background filter may be used to minimize distractions.

Parent/Guardian Involvement

Once students are settled into their classes, it is recommended that parents/guardians who are assisting students remain nearby but not necessarily in the same room.
Tutors will provide periodic summaries of student progress as requested.

Termination of Services & Refunds

Tutoring services may be terminated with 7 days' notice.
For group classes, refunds are issued as follows:
- 100% refund with seven or more days’ notice prior to the start date of the class.
- 50% refund with six or fewer days’ notice, but prior to the first class.

• No refunds will be issued after the start of the first class.