Terms & Conditions

Scheduling & Attendance

Cancellations & Rescheduling

Cancellations must be made at least 24 hours in advance to avoid being charged.
Sessions cancelled with less than 24 hours’ notice will be billed in full. (This policy helps tutors manage their time and efforts effectively.)
Emergencies will be handled on a case-by-case basis.
You may reschedule a session once per week (subject to tutor availability).

Payment & Billing

Payment is due prior to the start of each billing cycle (weekly or monthly, depending on your plan).
Invoices are sent electronically, and payment can be made online via credit card or ACH.
Late payments may result in a pause of tutoring services until the balance is cleared.
All payments must be made via card. Clients are responsible for ensuring their payment method remains active, valid, and able to process transactions.
Any declined or unsuccessful card transactions must be resolved promptly. Any applicable processing or administrative fees will be added to the balance.
Clients enrolled in recurring billing authorize automatic card charges on the scheduled billing date. It is the client’s responsibility to update payment information prior to billing if changes occur.
All payments are non-refundable once services have been scheduled or rendered, unless otherwise approved at management’s discretion.

Make-Up Sessions

Missed sessions due to illness or emergencies may be made up within two weeks, pending tutor availability.
Unused sessions are non-refundable but can be transferred to another family member within the same household.

Student Conduct

Parent Involvement

Termination of Services

Either party may end tutoring services with one week’s written notice.
Refunds for prepaid sessions will be issued only for unused sessions beyond the notice period.

Tutor Availability, Commitment, & Responsibilities

Tutors are expected to maintain consistent availability as agreed upon. Any changes to availability must be communicated in advance.
Tutors must provide at least 24 hours' notice if they need to cancel or reschedule a session. Repeated short-notice cancellations may result in the reassignment of students.

Termination of Agreement

Either party may terminate the working relationship with written notice of [insert timeframe, e.g., 7 days]. Immediate termination may occur for:
- Unprofessional conduct
- Repeated cancellations or no-shows
- Failure to follow policies or expectations