Our teachers reserve time on their schedules, plan for your lessons, and invest in the long-term development of each student. To provide regular, quality lessons, the following policies need to be observed.

If you have any questions regarding our policies, please contact us at info@mirallesmusic.com.

Membership Tuition

Tuition is a flat monthly fee. Most months have four (4) or five (5) lessons, and on rare occasions, three (3) lessons when in observance of major national holidays.
Membership guarantees a regular weekly lesson time with your teacher.
Tuition payments are billed monthly 7 days in advance prior to the 1st of the following month, and are due by the 25th of the current month.
Membership tuition is billed automatically to your debit or credit card on the 25th of the month prior to the 1st of the following month.
All payments are automated using recurring Debit Billing or Credit Card billing. Billing can be set up by logging into our website at https://mirallesmusicacademy.opus1.io/login or by receiving an email from us at info@mirallesmusic.com.
Credit card payment instantly reserves enrollment, otherwise your space is not reserved until payment is received.
A $15 late fee will be charged for payments received 10 days after the due date.
Lesson spots may be forfeited if tuition is over 2 weeks late. Since all payments are automated, lateness occurs when a payment is declined. Notification of a declined payment will be sent and billing information must be updated promptly through GoCardless/Stripe web portal.
Bi-weekly and partial month tuition will be adjusted or prorated.
Credit card payments are accepted online through Stripe secure SSL server.
No refunds, credits or discounts will be given once tuition is paid.
Students are responsible for additional costs associated with educational materials, music books, instrument rentals, accessories, etc…

Attendance & Lateness

Students are expected to be punctual to their weekly lessons.
Students who are late for a lesson cannot be guaranteed their full lesson time.
Students more than 5 minutes late for their lesson will not get the full allotted lesson time. Since lessons are scheduled back-to-back, lessons will end at the time the next student’s lesson is scheduled to begin.
If your lesson starts late because the instructor’s schedule is running behind, you WILL receive your full lesson or a makeup credit.

Missed Lessons Policy

Missed Lessons

NO tuition credit or refund will be provided for missed lessons.
Makeup lesson credits will be issued when a lesson is cancelled with at least 24-hour advance notice by emailing info@mirallesmusic.com, or by requesting a cancellation online through our portal.
PLEASE DO NOT TEXT, CALL or EMAIL YOUR TEACHER – Miralles Music administration must have a record of a cancellation for you to receive a makeup credit.
If a student cancels with at least 24-hour notice, a makeup can be scheduled in an open time slot through the Miralles Music scheduling portal or by contacting the Miralles Music admin.
Cancellations made with less than 24-hour notice will not qualify for a makeup lesson credit (this includes being sick the day of a scheduled lesson) and an online lesson alternative will be offered on condition of an acceptable absence.
Makeup lesson credits expire 30 days after membership ends. They can be used to schedule makeup lessons online or by emailing info@mirallesmusic.com, at any time with your teacher or any other Miralles Music teacher (subject to availability).
No more than one (1) makeup lesson credits can be pending at any time per membership.
If there is no in-person makeup time slot available, your teacher will schedule a virtual zoom lesson or upload a pre-recorded curated lesson and practice plan to your student profile. (Curated lessons include video lessons, music files, courses, helpful links and other assignments and are considered a makeup lesson)
If there are no makeup times available with your teacher, you will either receive a video lesson or you have the option to schedule with another Miralles Music teacher.
There is NO MONETARY VALUE for make-up credits and cannot be used past the expiration of a lesson membership.
Makeup lessons cannot be rescheduled.
Please do not text, call or email your teacher - Miralles Music administration must have a record of a cancellation for you to receive a MISSED LESSON MAKE-UP CREDIT.
Exceptions are made on a case-by-case basis. These cases will include traffic issues and emergencies. Lack of preparation will not be excused. (i.e. Forgetting or scheduling other activities instead of participating in lessons and etc.) Lessons missed due to emergencies will not incur the missed lesson fee.
To receive a make-up credit for a cancelled lesson, you must notify us no later than 1:00 PM on the day before the scheduled lesson.
When a lesson is rescheduled, the student’s regular time slot and teacher cannot be guaranteed. By choosing to reschedule, families understand that they are forfeiting their original lesson time and may be assigned to a different instructor or time slot, depending on availability. While students may request to book their make-up lesson with their main teacher, our Admin will always prioritize scheduling based on whichever teacher and time slot are available at the time of booking.

Membership Hold Policy

If the student is absent for several weeks or months, we charge 1/3 per week out. Here are more details of our costs below:

30 Minute Membership = $10.00/Week

45 Minute Membership = $15.00/Week

60 Minute Membership = $20.00/Week

We require at least one week's notice for it to be processed by our financial team. We will refund the difference if you are already billed for the current month. In addition, please inform us of the student's return date.

Summer Hold Policy

If the student leaves for the summer months (July & August), we require a pre-payment of $100 of September month to secure his/her spot. The deadline is by July 29 of every calendar year. There will be no refunds for Pre-Payments.

Membership Cancellation

Membership may be cancelled by the 15th day of the month by submitting our online cancellation form.
Cancellation will be effective as of the month next tuition is due. You may withdraw the cancellation at any time before it takes effect, but your teacher and/or time slot can not be guaranteed.
Active membership is mandatory to participate in our events and recitals.
All makeup absence passes on your account expire after 30 days from cancellation effective date.
Membership is not transferable.
Miralles Music Academy does not provide tuition refund under any circumstances.
Miralles Music Academy reserves the right to terminate membership, in which case prorated tuition will be refunded.
No refund or credit will be given for any cancellations part way through a term for all group lessons and private 1-on-1 lessons at Miralles Music Academy.
If, in exceptional circumstances, MMA (Miralles Music Academy) has to cancel the student's lesson due to damage of MMA property or harassment of MMA staff by the student, this may be done with no notice.

Annual Calendar Model

Thanksgiving Holiday: October 13, 2025

Christmas Break: December 22, 2025- January 3, 2026

Teacher’s Convention: February 23, 2026 - February 27, 2026

Spring Break: April 3, 2026 - April 10, 2026

Happy Canada Week: June 30 - July 2, 2026

We use a flat-rate monthly tuition model, for total of 43 lesson weeks per year (which includes recital weeks, which have group rehearsal and a recital instead of regular lessons Studio recitals week will also be considered as your lesson weeks
All students will receive the SAME amount of lesson weeks each year, however, the lesson weeks per month will vary depending on Holiday Calendar. Lesson tuition is a Flat Rate each month regardless of how many lesson weeks are received in one particular month. Every calendar year is set that every student will receive 43 lesson weeks.
No lessons during Holidays such as Thanksgiving, Christmas break, Spring break, and Canada Day.
Lessons in August is optional and is not counted towards our annual calendar. The 43 lessons excludes the month of August. Lessons are dependent on our teachers availability.

SUBSTITUTIONS

You may decide to change Instructor or instrument at any time. Just call (587) 855-0809 or email info@mirallesmusic.com and we will work with you to make arrangements as soon as a switch is available.
If your current Instructor is unable to teach a lesson, a substitute Instructor will be arranged.
If a substitute cannot be arranged, an Instructor absence credit will be issued to your account (Instructor absence credits do not expire and do not count towards the subscription credit limit).
Regular class/lesson cancellation policy applies for classes/lessons with substitute Instructor. No MISSED LESSON MAKE-UP CREDIT are issued for last minute substitutions.
If your regular Instructor becomes unavailable, you will be provided a new Instructor with a similar teaching style, or the opportunity to try and choose a new Instructor.

LESSON POLICIES

Tuition is a flat monthly fee. The monthly tuition amount is averaged out over the year allowing for holidays and breaks. Most months have four (4) or five (5) classes/lessons, and on occasion, fewer. We follow the Fort McMurray Public School Division Calendar for major breaks such as Fall Break, Christmas Break, Spring Break, etc. The averaged tuition makes it easier for you to know that your account will be charged the exact same amount each month.
Class/Lesson spots may be forfeited if tuition is over 2 weeks late. Since all payments are automated, lateness occurs when a payment is declined. Notification of a declined payment will be sent and billing information must be updated promptly through the Parent/Student Portal on our website.
MMA Instructors CANNOT accept payments in any form. Upon enrollment a student or guardian/caregiver will be set up with a Parent/Student Portal login. All session fee invoices, payments and lesson details are accessible there.
PLEASE DO NOT CALL, TEXT or EMAIL YOUR TEACHER - Miralles Music administration must have a record of a cancellation for you to receive a MISSED LESSON MAKE-UP CREDIT.

CCTV Surveillance Policy

For the safety and security of all students, parents, and staff, the Academy is equipped with CCTV cameras installed throughout the premises. These cameras operate under 24/7 surveillance to ensure a secure and monitored learning environment at all times.

Lesson Recording Policy (VoiceNotes)

To enhance student learning, the Academy offers the use of VoiceNotes during lessons. This tool allows teachers to record short audio clips summarizing important parts of each lesson—such as practice reminders, feedback, and musical demonstrations. The purpose of collecting these recordings is to support individualized learning by helping students and parents review key points covered in class.
All approved recordings are used solely for educational purposes and are securely stored in an encrypted system accessible only to authorized Academy staff. If VoiceNotes are processed using an AI tool that operates outside of Canada, parents will be informed of the jurisdiction and the applicable privacy protections before consent is obtained.
Rest assured, all recordings are permanently deleted once the AI has finished generating summaries of your child’s lessons.
Recordings are maintained and used by the Academy only in accordance with Alberta’s Personal Information Protection Act (PIPA). They will not be shared, distributed, or used publicly without explicit written consent.

We highly encourage all parents to review this carefully to avoid any misunderstandings moving forward.

https://youtu.be/Bp95ZBTxK-M

Piano Lesson with Master Teacher - 30 minutes

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Tuesday, Oct 13 · MDT